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Claims Notification Protocols

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For a full claims procedure Guidance Report please click on the button below or if you want to discuss further please get in touch or request a call back.
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General Claims Notification Protocols.

The following guidelines summarise typical reporting procedures.  However, please note that the notification protocols as detailed in each of your policies overrides anything written here, so it is imperative that you read the claims notification procedures in each of your policies as soon as you receive them.
Claims Protocol Guidance
Notwithstanding that health warning, in the event of an incident or claim, remember the following general principles:
  • Take reasonable measures to mitigate further losses (e.g. turning the mains water off at the stopcock after discovering a burst pipe).
  • Notify your insurer as soon as you become aware of a claim or circumstance or event which could give rise to a claim, under any of your policies.
  • Never admit liability or make an offer to make a payment to third parties for accidents.
  • Notify the Police or similar appropriate authority following a break-in, theft of property, riot etc.
  • When making a claim it is your duty to disclose all material facts to Insurers.  Failure to disclose all material facts could prejudice your rights to make a claim.
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Sirelark Group Limited t/a Sirelark Risk Services is an Appointed Representative of Ten Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority.
Trading office: Fuel Studios, Pottergate, Norwich NR2 1DX
Registered office: Sirelark Group Limited, 5 Lavaré Court, Old Catton, Norwich, Norfolk NR6 7BS. Registered in England. Registered Number: 11084155.

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  • Home
  • About
    • FAQ
  • Insurance
    • For Property Owners
    • For Construction Companies
    • For Property Consultants
    • For Businesses
    • For Private Individuals
    • All Insurance Products
    • Premium Finance
    • Claims Notification Protocols
  • Contact
  • Blog